Subscription Terms

Effective date: November 7, 2026

A HAIRMDL® subscription is a recurring purchase. You are charged automatically every 3 months until you cancel. You can cancel, skip, or pause at any time from your account, and we tell you before each charge.

What a subscription is

When you choose “Subscribe & Save” at checkout you are enrolling in an automatically renewing plan. Every 3 months we charge the payment method on file and ship a 3-month supply of your prescribed HAIRMDL® formula to your shipping address. The subscription price, which is lower than the one-time price, is shown before you pay and again in your order confirmation.

The price covers your physician’s review, the compounded medication, and standard shipping. We do not bill health insurance.

Billing and renewal

  • First charge: when you place your order. If your physician decides not to prescribe, that order is refunded in full and the subscription is cancelled.
  • Renewals: every 3 months from your original order date, at the subscription price in effect for your plan. We email you a reminder before each renewal charge.
  • Price changes: if the subscription price changes, we will notify you by email at least 30 days before a renewal at the new price. You may cancel before then to avoid it.
  • Failed payments: if a charge fails we will retry and email you. If we cannot collect payment, the shipment is not sent and the subscription may be paused or cancelled.

How to cancel, skip, or pause

You can manage your subscription at any time, with no fee and no minimum term:

  • Online: sign in and open Manage My Subscription to cancel, skip the next shipment, pause, change your delivery date, or update your address or payment method.
  • By email or phone: support@hairmdl.com or (877) 424-7635, Monday to Friday, 9:00 AM to 6:00 PM Eastern. We will confirm the cancellation in writing.

A cancellation stops all future charges and shipments. It does not refund a shipment that has already been processed or shipped; see Refunds below. To be sure a renewal is not processed, cancel or skip before the renewal date shown in your account.

Ongoing medical oversight

Your formula is a prescription medication, and prescriptions require continuing clinical oversight. By subscribing you agree that:

  • Each renewal is a new prescription fill. Your physician may review your record before any renewal and may contact you with questions.
  • At least once every 12 months your physician re-evaluates your treatment. We may ask you to update your medical questionnaire or answer follow-up questions, and your renewal may be held until you do.
  • You will tell us promptly about new medications, medical conditions, side effects, or pregnancy.
  • If your physician decides treatment is no longer appropriate, your subscription is cancelled and any renewal already charged but not shipped is refunded in full.

See our Telehealth Informed Consent for how care is delivered.

Shipping

Shipping is free. Each shipment is compounded to order after your physician approves the fill, then sent in plain packaging with no indication of the contents. Allow a few business days for compounding and 3 to 5 business days in transit. Keep your shipping address current in your account; we cannot redirect a package once it has shipped.

Refunds

Unopened products may be returned within 30 days of delivery for a full refund. Opened prescription products cannot be returned for safety reasons, except for defects or shipping errors. Full details, including how to request a return, are in our Refund Policy.

Changes to these terms

We may update these terms. If a change materially affects an active subscription, we will email you at least 30 days before it applies to your next renewal. Continuing your subscription after that date means you accept the change; you may cancel at any time before it. Our Terms of Service also apply.

Questions

Email support@hairmdl.com or call (877) 424-7635, Monday to Friday, 9:00 AM to 6:00 PM Eastern.